DELIVERY

 

ADICTA LAB currently delivers to Switzerland, France and Germany. We are working on expanding our delivery capability outside of these countries, thank you for your patience while we realize this sustainably. In the meantime, please check if your local BMC dealer also stocks ADICTA LAB clothing.

Delivery to USA, Switzerland, France and Germany takes 3 – 5 working days, at a standard cost of 10.00 USD / 7.00 EUR / 10.00 CHF. Duties will be paid by ADICTA LAB. Orders of at least 150.00 USD / 150.00 EUR / 150.00 CHF qualify for free delivery.

 

SUSTAINABILITY

 

Please help us to limit our emissions by managing each order with as few deliveries as possible. We are soon launching an accurate “fit finder” to make finding your size an easy process. In the meantime, rather than ordering multiple sizes and requesting a return of the unwanted products, please carefully refer to our size guide (at the bottom of this page). Alternatively, you can request guidance via our contact form and our customer service team will be in touch to assist you as soon as possible.

 

RETURNS

 

If you are not 100% satisfied, you can return your order for a full refund within 14 days from the date you have received the order. Items must be unused, unwashed and in the original packaging with all original tags attached and, if applicable, protective inner lining intact on relevant products. We kindly encourage you to reuse the original packaging sent to you if possible.

The return of any ADICTA LAB products is your responsibility and it will be at your own cost and expense.

Once your return is received and inspected by our Returns Department, your refund will be processed and automatically applied to your credit card or original payment method. In the case of returning all products from your order, your delivery charge will also be refunded. Please contact our Customer Service immediately in case you have received an incomplete, wrong or damaged order. The return will be then organized by the company.

Please do not return any items from your order until you have initiated your returns process via our contact form:

- Fill out your personal details
- Select “returns”
- In the comments box, along with any other information, please state your order number

After you have submitted your return request, a member of our customer service team will be in contact to assist you.

If you are returning items from France or Germany, the returns address is:

BMC Switzerland / Agility
7 Rue Pierre Clostermann
68730 Blotzheim
France

If you are returning items from Switzerland, the returns address is:

BMC Switzerland / RETURNS
Niklaus Wengistrasse 10
2540 Grenchen
Suisse

 

CUSTOMER SERVICE

 

We are happy to help with your queries via our contact form. Once you have submitted your question, our customer service team will be in touch to assist you as soon as possible. If your question relates to an order, please make sure to state your order number for efficiency.

 

FAQ

 

ADICTA LAB can be delivered to which countries?
- USA
- Switzerland
- Germany
- France

How much does it cost for delivery?
- A shipping and handling fee of 10US$/7€/CHF is charged for any order below 150US$/150€/CHF, and free above that threshold

Do I need to pay upfront?
- Yes, all orders must be paid online at the order

Where can I have my order delivered?
- Orders can be delivered at any valid address within USA, Switzerland, Germany and France

What happens in the event of a warranty claim?
- Contact directly BMC through the contact form available online in case of warranty issue

What happens if I want to cancel my order or return a product?
- You have a right to cancel the order within 14 days after delivery
- To cancel your order you must contact our service through our contact form to get a return authorization
- Product must be returned new, unridden, with no mark of usage or any damage
- Send the product and the return form to the following addresses:

For European countries:
BMC Switzerland / Agility
7 Rue Pierre Clostermann
68730 Blotzheim
France

For Switzerland:
BMC Switzerland / RETURNS
Niklaus Wengistrasse 10
2540 Grenchen
Switzerland

What is the lead time between my order and the delivery of my products?
- Your order will be processed in the best delay, in general your parcel will leave our warehouse 3 working days after your order is placed, and be delivered within 3 working days