Crash Replacement

SCOR congratulates you on the purchase of your new SCOR product. Our name stands for high quality, durability and functionality in the development, production and processing of the materials used as well as the striking looks resulting from the finish, concept and design.

Even with proper handling and maintenance of your bike, you are not immune to your bike being damaged in a manner not covered by the warranty.

The crash replacement program is an optional service provided by SCOR, as a result of which you shall have the one-time opportunity to have your SCOR frame replaced with a discount on the respective valid, official list price.

The following procedures and provisions govern the services guaranteed to the buyer as part of the crash replacement program by SCOR, as well as the preconditions under which claims can be made for these services.


Read the 'Crash replacement' provisions listed below. Take your crashed bike and your purchase receipt to your nearest retailer.

Crash Replacement Provisions

1. Integral component of the warranty provisions in the purchase agreement

These provisions on the crash replacement program shall not guarantee an independent claim. By activating (see point 2 below) the crash replacement program, these provisions shall become an integral component of SCOR's warranty provisions. The terms defined in the warranty shall in turn also be valid for crash replacement claims.


2. Activation of crash replacement

In order to be able to benefit from a possible crash replacement, you must register your bike/frame on the SCOR website within 30 days of the date of purchase.

After this 30-day period, registration is no longer possible, and a claim for crash replacement can no longer occur. We therefore recommend registering with SCOR immediately upon buying a new bike or frame from SCOR. By registering, you not only meet the basic precondition for participation in the crash replacement program, but you also extend the warranty on your frame from 3 to 5 years from the date of purchase at the same time. A frame procured by means of crash replacement shall be excluded from a further crash replacement. The 3 to 5 year warranty will be extended from the date of replacement under the same conditions of the original manufacturer warranty.


3. Models covered by the crash replacement program

The following models shall be covered by crash replacement:

SCOR 4060
SCOR 4060 Z


4. Duration of crash replacement eligibility

Crash replacement shall span the entire warranty period.


5. Exclusion of crash replacement

All circumstances that lead to exclusion from the SCOR warranty shall also exclude participation in the crash replacement program. Furthermore, a frame may only be replaced once as part of the crash replacement program. Crash replacement shall include:

consequences of a fall during proper use
damage through no fault of your own, and without involving third parties


6. Intensity of the damage as a precondition for the claim

Crash replacement may take effect if the frame has experienced a detrimental effect to its functional capacity and thus negatively impacting safe riding. If the frame is not damaged, or is not damaged to the extent described above, no claim for crash replacement can occur.


7. Services as part of the crash replacement

The complete frameset shall be replaced as part of crash replacement. Please refer to the product description of the respective model for the scope of delivery. Damaged components that are not part of the frameset shall be excluded from crash replacement. If the same model can no longer be supplied, a frame from the direct successor model may be purchased. The labor costs/wages of the SCOR retailer are not be included in crash replacement.


8. Assertion and processing of crash replacement

The crash replacement shall be reported to your SCOR retailer by means of the completed crash replacement form, a copy of the warranty card, and the purchase receipt. Your SCOR retailer shall inform SCOR of your request for crash replacement, incl. photos of the defective bike and frame number. SCOR shall check the circumstances and deliver a replacement to the SCOR retailer in the event of a positive decision. The assembly and basic adjustments must be performed by the SCOR retailer. Should these preconditions not be adhered to, warranty claims of any kind may be rejected.


9. Severability clause

Should a provision from the crash replacement program be or become invalid or exhibit a loophole to be closed, the legal force of the remaining provisions shall remain unaffected. Instead of the missing or invalid provision, a provision that most closely approximates the meaning of the original provision shall be agreed.


10. Applicable law and place of jurisdiction

For all disputes from or in conjunction with the crash replacement program (including with regard to the question of its conclusion or validity), the exclusive jurisdiction of the courts from the Canton of Solothurn shall be agreed. This purchase agreement shall be subject to Swiss law with the exclusion of a conflict of laws, as well as the United Nations Convention on Contracts for the International Sale of Goods (CISG).